Terms of service

Who you are dealing with

The law of the United Arab Emirates applies to these terms. The company that operates Kotosay is named in the section on law and disputes.

What Kotosay does

Kotosay turns audio and video files into text and subtitles, and translates transcripts on request. Transcripts are made automatically by speech recognition. They can contain mistakes, especially with names, numbers, technical terms and noisy recordings. Check a transcript before you publish it or rely on it.

The free converters on the site change audio and video formats inside your browser.

Age

You must be 18 or older to use Kotosay, with or without an account.

Your account

You sign in with a link sent to your email address. Keep access to that email account safe, because anyone who can read it can sign in as you.

Each person may have one free account. Accounts opened to get around the free limits can be closed.

Free use

Without an account, the first 5 minutes of your first file are shown in full. A free account can start 3 files a day, and the first 5 minutes of each file are transcribed. When a free file is longer, the rest stays locked until you buy Single file for that file or choose Unlimited. The current limits are on the pricing page, and we may change them.

Unlimited plan

Unlimited costs $9.99 a month, or $119 paid once a year. The currency depends on where you are: eurozone countries see euros, all other countries see US dollars. Prices are final and include all taxes, so nothing is added at checkout.

Before you pay, the checkout asks you to tick a box. With it you confirm that you are 18 or older and accept these terms, and only then can you buy.

An Unlimited plan belongs to one person. You can use it on up to 3 devices and process up to 3 files at the same time, each up to 10 hours long. Sharing one plan between several people is not allowed.

Single file

Single file costs $4.99, paid once, in the same currency as Unlimited. It unlocks one file in your account: its whole length up to 10 hours for an upload and up to 3 hours for a YouTube link, the downloads for that file, and translation of an uploaded file. To transcribe the whole file, you choose the same file again after the purchase.

The purchase belongs to that one file. It does not renew and does not carry over to another file. Before you pay, the checkout asks you to confirm that you are 18 or older and accept these terms.

Fair use

Unlimited has no minute counter. To keep the service fast for everyone, very heavy use of around 300 hours a month may be moved to a slower lane. Your files are still transcribed, only with a longer wait.

Renewal and cancelling

Unlimited renews automatically at the end of each period, every month or every year, until you cancel. You can cancel at any time in one click in your account. Your plan then runs until the end of the period you paid for, and no further payment is taken.

You can see your renewal date in your account at any time. Every payment comes with a receipt.

A price change applies only from the period after it is published. Payments are handled by Stripe.

Refunds

An Unlimited payment can be refunded if you ask within 14 days of it and, in the period it paid for, have not transcribed, translated or exported a file, or downloaded subtitles. Renewals follow the same rule. A Single file payment can be refunded if you ask within 14 days of it and, after the purchase, the file was not transcribed in full, translated or exported, and no subtitles were downloaded for it. The refund policy explains how to ask.

Your recordings and transcripts

Your files and transcripts remain yours. You allow us to store and process them only as far as needed to provide the service. We delete the audio automatically 24 hours after transcribing it. Transcripts stay in your account until you delete them or ask us to delete them, as described in the privacy policy.

You may upload only recordings you have the right to use. If other people can be heard in a recording, you are responsible for having their consent where the law requires it. Laws on recording conversations differ by country and state.

YouTube and other people's content

Kotosay works with your own files and with YouTube links. From a link, Kotosay processes the video's audio to make a transcript, and uses the captions YouTube publishes for the video when the audio cannot be fetched. You get the text, never the video or audio file. Only use videos you are allowed to transcribe. You may not use Kotosay to copy video or audio from YouTube or any other site.

Acceptable use

Use Kotosay lawfully and in a way that leaves the service working for others. In particular, you may not:

• upload recordings made or shared against the law, or content that infringes someone else's rights
• use automated scripts or bots to send files, open accounts or read the site
• try to get around the free limits, the fair-use lane or the bot protection
• attack, overload or probe the service without our permission
• resell access to Kotosay or to your plan

Availability and warranty

We work to keep Kotosay running and accurate. The service is provided as it is, and as far as the law allows we give no warranty that it will always be available, free of errors or suitable for a particular purpose.

Liability

As far as the law allows, we are not liable for indirect losses, such as lost profit or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Rights that the law of your country gives you and that cannot be excluded stay unaffected.

Ending the agreement

You can stop using Kotosay and delete your account at any time. We may suspend or close an account that breaks these terms, and we tell you the reason.

Law and disputes

Kotosay is operated by , a company based in the United Arab Emirates, and these terms are governed by the law of the UAE. The courts of the UAE decide any dispute about them.

Before you go to court, write to us through the contact form so we can try to solve the issue with you.

Changes to these terms

When these terms change, the date at the top changes too. The terms in force when you use the service apply. If you disagree with a change, you can cancel at any time.

These terms exist in several languages. If the versions differ, the English version applies.

Contact

Questions about these terms go through the contact form. We answer within 24 hours.